🔁 Refund & Replacement Policy – Shynora

At Shynora, we take great care in quality-checking, packing, and shipping each order to ensure you receive your jewellery in perfect condition.

🚫 Returns

Due to the nature of our products and hygiene concerns, we do not accept returns once an order has been placed and dispatched.

🔄 Replacements

Replacements are only offered under the following circumstances:

• You received a damaged or defective product.
• You received a wrong item (different style, design, or color).

To initiate a replacement, please contact us within 48 hours of delivery and share:

• A clear unboxing video showing the issue.
• Photos of the received product.
• Your order number and contact details.

Replacements will be processed after proper verification by our support team.

❌ Not Eligible for Replacement

• Requests made after 48 hours of delivery.
• Minor color variations due to lighting or screen display differences.
• Change of mind after placing the order.

📬 Need Help?

If you have questions or need support with your order, contact us at:

📧 Email: hello.shynora@gmail.com

We’re always here to help you have a smooth and satisfying experience with Shynora.